An Interview with EVP and Chief Administrative Officer Michael Bernstein

October 11, 2018–This past June, Michael Bernstein rejoined VNSNY as EVP and Chief Administrative Officer, with oversight responsibilities for Quality and Customer Experience, Marketing, Development, Communications, Facilities, Administrative Services, ESPRIT Medical Care and the Center for Home Care Policy and Research. Michael previously held key leadership roles at VNSNY from 2005 to 2015, first as Vice President and Chief Marketing Officer and then as Executive Vice President, Business Operations & Chief Marketing Officer. Welcome back! How would you say the organization has evolved since you were here last? VNSNY is undergoing a fundamental shift. We have the opportunity today to reinvent how care is brought to the home, in a way that will enable us to be a major player in the New York marketplace. On the provider side, we’ve always been focused on providing patient care for a defined period of time. Now, like the healthcare industry itself, we’re moving to a

How Much Do We Love Our New Offices? Enough to Make Us Dance!

September 20, 2018–This past Monday, September 17, VNSNY staff members from the CHHA, Clinical Operations Support, Weekend Operations, Customer Care, the Nurse-Family Partnership, Quality Care Management, Central Intake, CMHS, Population Health, Education, and UM and Assessment made the move from 1250 Broadway to the fifth and sixth floors of our new office space at 220 East 42nd Street. Frontline VNSNY was there to catch their first reactions—check out the photo gallery below! Plus, nearly 30 staff members celebrated the move in style, meeting up for a rolling flash dance through our new workspace to the beat of Bruno Mars’ “Uptown Funk.” Click on the link below to watch their choreographed tour of the sixth floor.

Happy 125th Birthday to VNSNY and Henry Street Settlement!

September 17, 2018–VNSNY Joins Henry Street for a 125th Anniversary Party on Manhattan’s Lower East Side On Sunday afternoon, September 16th, just a stone’s throw from the building on Henry Street where Lillian Wald founded the Visiting Nurse Service of New York in 1893, VNSNY joined forces with its former sibling, the Henry Street Settlement, to mark their shared 125th anniversary. On a balmy late summer’s day, hundreds of community members came together with staff from the two organizations at the Sol Lain Playground on Manhattan’s Lower East Side to enjoy a range of ethnic cuisines representing the rich diversity of the community, as well as to participate in games, dancing, music, face-painting and other activities. The day’s highlight was the cutting of the official 125th birthday cake by VNSNY President and CEO Marki Flannery and Henry Street’s Executive Director, David Garza. Joining them for the cake-cutting were a number of elected officials, including U.S. Representatives

VNSNY’s Strategy for Success Video Series. Part Two: The Process

September 12, 2018–“Care is moving out of the hospital and into the home – and that’s where we are.” – David Rosales, Executive Vice President and Chief Strategy Officer As an important next step in VNSNY’s strategic planning process, dozens of staff members from across the organization came together over the past few weeks in a series of strategy workshops, generating hundreds of ideas. This four-minute video brings you inside these workshops, offering a look at how staff input is impacting our strategy. As David Rosales notes in the video, “The focus of our work going forward will be identify opportunities, to redesign our processes, and really invest in the tools and technologies that will really allow our staff to spend more time on what they’re passionate about.” The Take-Away: This short video takes you inside the process that will shape VNSNY’s strategic vision for the future.

Remembering 9/11

September 11, 2018–The following article is dedicated to the memory of those who died in the attacks of September 11, 2001, and to those who served in a rescue and recovery capacity that day and in the weeks afterward. You can also click here to read the special issue of Frontline published immediately after 9/11, which describes how our own staff responded to the tragedy. It was 17 years ago that the 9/11 terrorist attacks killed 3,000 people in New York City, along with hundreds of other victims in Washington DC and on the four planes commandeered for the attack. “Although it’s been a while now, it’s important that we never forget what happened that day,” says Frank Passarella, VNSNY’s Director of Safety and Security, who was a 9/11 first responder. Two weeks ago, he and his wife, Sonia Cuevas, both sat before a video camera in downtown Manhattan to record the stories of

With the Launch of Our New “Touching Lives” Marketing Campaign, VNSNY Is All Over Town

August 28, 2018–VNSNY is rolling out its new fall marketing campaign—and it’s making a splash all over town! As of this week… 1,200 overhead ads for VNSNY have been placed in New York City subway cars… …digital posters are running on screens in 50 subway entrance stairwells across Manhattan… …ads are posted on phone kiosks near six of our major hospital referrers… …and almost 200 New York City buses are featuring VNSNY ads on their side panels. The campaign also includes a series of digital banners… …and multilingual print ads in local publications, showing VNSNY clinicians caring for patients under the headline, “Touching 48,000 Lives Every Day.” And starting in early September, VNSNY street banners will also be posted in the Grand Central area surrounding our new offices at 220 East 42nd Street to coincide with VNSNY’s arrival in our new neighborhood. The marketing campaign, which will run through the

Marki Flannery Named One of NY’s “Notable Women in Health Care”

August 7, 2018–We are thrilled to announce that Marki Flannery, VNSNY’s President and CEO, has been selected for the first-ever list of “Notable Women in Health Care” in the New York metropolitan area, published by Crain’s New York Business. In their write-up, Crain’s praised Marki as “a stable presence at the Visiting Nurse Service of New York since 1982,” where her accomplishments have included building Partners in Care into the largest licensed home care agency in the New York City area—adding that when the organization’s CEO position became vacant, VNSNY’s Board “immediately chose her for the top spot.” Noting that VNSNY is the nation’s largest non-profit home care agency with over 48,500 patients and members in its care on any given day, Crain’s goes on to cite Marki as “a national expert on the challenges facing the home care industry.” With this wonderful recognition, the rest of the New York metro area—and the nation—are reminded of what we know

An Interview with David Rosales, EVP and Chief Strategy Officer

August 2, 2018–David Rosales is already familiar to many VNSNY staff members from his previous service with the organization, which included eight years in VNSNY’s Performance and Innovation Department—most recently as the department’s Vice President. This June, after several years with a national healthcare consulting firm, David returned to head up VNSNY’s Strategy division. Q: Welcome back! What has it been like returning to VNSNY? It’s been thrilling to be back at VNSNY. This place is like family, and the work we do remains vital to the healthcare fabric of this city. Coming back has been a homecoming of sorts, but there has also been a lot of change since I was here last. The past few weeks have been a whirlwind—meeting staff from across the organization, re-connecting with old colleagues, getting up to speed on our current challenges and opportunities, engaging with my new team, supporting our strategic planning process, and jumping

Future Nurses, Engineers, and an Artist: Summer Interns Are Making a Difference at VNSNY

July 26, 2018–VNSNY Recruitment Assistant Allison Hui’s responsibilities include managing the organization’s Business Summer Internship Program. This summer, 53 paid college interns are working to support various VNSNY departments. Below are profiles of five interns who also have a family member who works at VNSNY. “In each case, the family member saw a listing for a summer positions and encouraged their son or daughter or other college-aged relative to apply,” says Allison. “Our internship program helps participants gain practical experience that supplements what they’ve learned in school, and also enables VNSNY to hear ideas and valuable feedback from younger people and potential workers.” Victor Kuang (SUNY Stony Brook) As an intern with the CHOICE Managed Long-Term Care (MLTC) Clinical Review, Assessment Unit and Utilization Management team in VNSNY’s Brooklyn office, Bensonhurst resident Victor Kuang, 21, feels that he is making a contribution to a worthwhile organization while also gaining important background for his

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