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March 28, 2024

Letters & Commendations

VNS Health Patient Letters, Emails and Phone Calls and Health Plan Member Commendations

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Talk about Amazing Consumer Experiences! Check Out These Latest Letters and Calls! 

January 16, 2024–79 VNS Health team members and 17 teams made such an outstanding impression on our patients, members, clients as well as their family members that they wrote letters, called, emailed, and even drew a picture to show just how pleased they were with the care they received.  To see for yourself, read on… For patient letters and member commendations by geography, click on the area below: Bronx “I would recommend VNS Health without any hesitation!” Multiple family members of hospice patients with the Bronx North Hospice Team thanked the team for all they did to help their loved ones, calling the team “outstanding” and stating, “without your help, we were lost.” One relative added that they “would recommend VNS Health without any hesitation!” “VNS Health was a found treasure during this time of need and difficulty.” The Bronx South Hospice Team was thanked by a patient’s relatives for being “a found

Over 70 Team Members Created These Amazing Consumer Experiences!

October 10, 2023–Read them all in the latest batch of Letters and Commendations VNS Health team members once again showed how amazing they are through their empathy, resilience, and dedication! Here are excerpts from many recent letters, phone calls, and emails we’ve received from grateful patients, members, and clients, as well as family members, that reflect an outstanding consumer experience. For patient letters and member commendations by geography, click on the area below: Bronx “She was the kindest and most compassionate person ever.” Home health aide Shernett Douglas was recently praised by her patient’s daughter. “She was the kindest and most compassionate person ever,” said the patient’s daughter—adding, “Shernett was such a blessing for my mother.” “A wonderful experience.” A patient called to compliment physical therapist Jermaine Lee, stating that Jermaine was “wonderful. He was very patient and worked me through everything.” She also noted that Jermaine was “courteous and well mannered.” “One of

Over 70 Team Members Created the Most Amazing Consumer Experiences!

June 13, 2023–You can read them all here in our most recent batch of Letters and Commendations. Our VNS Health team members continue to prove how empathetic, resilient, dedicated and, really, how just plain amazing VNS Health team members are! The following are excerpts from a few of the many recent letters, phone calls, and emails we’ve received from grateful patients, members and clients as well as family members that reflect an outstanding consumer experience. For patient letters and member commendations by geography, click on the area below: Bronx “Very professional and has a great personality.” “She was outstanding!” said a patient who called to give a glowing review of home health aide Faith Wilson. “She was very helpful with all my needs, very professional and has a great personality.” “Guidance, patience, coaching, and support.” A patient called to praise physical therapist, José Hernandez. “He was so professional,” she said. “I appreciated his guidance,

Our First Batch of 2023 Patient Letters and Commendations Feature Over 30 Team Members!

February 7, 2023–Our VNS Health team members continue to prove how empathetic, resilient, dedicated and, really, how just plain amazing VNS Health team members are! The following are excerpts from a few of the many recent letters, phone calls, and emails we’ve received from grateful patients, members and clients as well as family members that reflect an outstanding consumer experience. For patient letters and member commendations by geography, click on the area below: Bronx “Both are so lovely, very patient and caring.” A patient in the Bronx phoned to praise the care provided by nurse Desiree Gibson and physical therapist Agnes Vidal. She described the employees as “both being so lovely, very patient and caring, and flexible with my schedule.” “The service was exceptional and helped me a lot. I am very grateful.”   A patient called to say how thankful she was for the service provided to her by home health aide Karen Rolling.

Check Out These Patient Letters and Member Commendations!

November 9, 2022–Our VNS Health team members continue to prove how empathetic, resilient, dedicated and, really, how just plain amazing VNS Health team members are! The following are excerpts from a few of the many recent letters, phone calls, and emails we’ve received from grateful patients, members and clients as well as family members that reflect an outstanding consumer experience. For patient letters and member commendations by geography, click on the area below: Bronx Brooklyn Manhattan Nassau Queens Westchester Facebook Bronx “I’ll never forget your caring ways.”  The granddaughter of a patient from the Bronx called in to thank nurse Sultana Alibasic for the exceptional support Sultana provided during her loved one’s end-of-life care. “Sultana, thank you for the care that you provided to my grandfather and family by extension,” she said. “Everyone, including my curmudgeon, yet lovable grandfather, felt you were beyond capable, compassionate, and kind. I’ll never forget your caring ways.” “She

What Does an Amazing Consumer Experience Look Like? Check Out These Patient Letters and Member Commendations!

August 22, 2022–Our VNS Health colleagues continue to prove how resilient, dedicated and, really, how just plain amazing VNS Health team members are! The following are excerpts from a few of the many recent letters, phone calls, and emails we’ve received from grateful patients, members and clients as well as family members that reflect an outstanding consumer experience. To go straight to the health plan member commendations, click here. For patient letters by geography, click on the area below: Bronx Brooklyn Manhattan Nassau Queens Staten Island Bronx “I couldn’t imagine a better nurse.” A patient from the Bronx called in to compliment nurse Desiree Gibson, stating that “My VNS Health nurse treated me for five months and provided outstanding care. She was very knowledgeable, dependable, and pleasant. I couldn’t imagine having a better nurse.” “A wonderful job!” A Bronx patient called to say that occupational therapist Philip Frese, physical therapist Ruby Echevarre, and

Kudos! Here Are the Latest Patient Letters and CHOICE Member Commendations

April 28, 2022–The following are excerpts from a few of the many recent letters, phone calls, and emails that we’ve received from grateful patients, plan members and family members that reflect an outstanding consumer experience. To read the May 2022 patient letters, click here.       To read the May 2022 CHOICE commendations, click here

Wow, the Latest Patient Letters and CHOICE Member Commendations Are Amazing!

February 2, 2022–The COVID-19 pandemic has continued to prove the resilience and dedication of our entire VNSNY team. The following are excerpts from a few of the many recent letters, phone calls, and emails that we’ve received from grateful patients, plan members and family members that reflect an outstanding consumer experience. To read the January 2022 patient letters, click here.       To read the January 2022 CHOICE commendations, click here.      

August 2021 Patient Letters

August 4, 2021–The COVID-19 pandemic has continued to prove the resilience and dedication of our entire VNSNY staff. The following are excerpts from a few of the many recent letters, phone calls, and emails that we’ve received from grateful patients and family members that reflect an outstanding consumer experience.   Manhattan— Along with her recent donation to VNSNY, a Manhattan resident sent a touching note about some important care that VNSNY provided to her a half-century ago. “My son, who recently turned 50, was born prematurely,” she wrote. “After his eventual discharge from Bellevue Hospital, we were visited by a VNSNY nurse. Her visit was very comforting and was much appreciated.” Another Manhattanite expressed his gratitude for Hospice nurse Alfred Sarte, stating how pleasant Alfred is to work with, and “how great he is at what he does.” “I wanted to take a moment to express my satisfaction with the Home Health