April 25, 2018–The following are excerpts from a few of the many recent letters, phone calls, and emails that we’ve received from grateful patients and family members. Together, they reflect the outstanding work done each and every day by VNSNY’s entire frontline staff. Bronx—A Bronx patient recently phoned to request nurse Fatima Shell-Sanchez as his regular caregiver, noting that “she is wonderful,” and “the best nurse.” When told about his comments, Fatima replied, “Thanks—it feels great making a special difference in patients’ lives.” Brooklyn—“I am writing to let you know about my wonderful experience with VNSNY’s Home-Based Crisis Intervention Program,” a Brooklyn resident wrote, referring to the six-week program offered by VNSNY’s Community Mental Health Services (CMHS). “In particular, I’d like to let you know that the counselor assigned to our case, social worker assistant Crystal Cicero, was truly an exceptional professional. Crystal was my daughter’s counselor, mentor and friend. She genuinely cared